Privacy Policy

1. Introduction

At Job Network Online, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly, lawfully, and transparently in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR/AVG) and applicable European and Dutch data protection laws.

This Privacy Policy explains what personal data we collect, how we use it, who we share it with (spoiler: we don't, except when legally required), and your rights regarding your data.

2. Data Controller

Job Network Online is the data controller responsible for your personal data. If you have any questions or wish to exercise your rights, please contact us at:

Email: support@jobnetwork.online

3. Legal Basis for Processing

We process your personal data only when we have a valid legal basis under GDPR/AVG:

• Consent: You have given clear, informed, and freely given consent for specific processing purposes
• Contract necessity: Processing is required to fulfill our services and employment matching contract with you
• Legal obligation: We must process your data to comply with Croatian, EU, or international legal requirements
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, platform security), balanced against your fundamental rights and freedoms

4. Personal Data We Collect

We collect only the personal data that is necessary to provide our services. This includes:

4.1 Information You Provide Directly

• Contact information (name, email address, phone number)
• Account credentials (email, password - stored securely and encrypted)
• Identity documents (passport, national ID for work permit processing)
• Employment information (CV, work experience, qualifications, certifications)
• Immigration status (visa type, work permit information)
• Payment information (billing details for service packages - processed by secure payment providers)
• Communication records (support inquiries, correspondence with our team)

4.2 Information Collected Automatically

• Technical information (IP address, device type, browser type, operating system)
• Usage data (pages visited, time spent on platform, features used)
• Cookies and similar tracking technologies (see Section 11)

We adhere to the principle of data minimization - we collect only data that is adequate, relevant, and limited to what is necessary for our specified purposes.

5. How We Use Your Personal Data

We process your personal data for the following specific, explicit, and legitimate purposes only:

• To create and manage your account
• To match you with suitable employment opportunities
• To process your registration and work permit documentation
• To provide support services according to your chosen package (Basic, Standard, or Premium)
• To communicate with you about your application, job placement, and services
• To process payments for our services
• To improve our platform and services based on usage patterns
• To ensure platform security and prevent fraud
• To comply with legal and regulatory requirements
• To respond to your inquiries and provide customer support

We adhere to the principle of purpose limitation - your data is used only for the purposes for which it was collected. We do not use your data for purposes incompatible with the original purposes without obtaining fresh consent.

7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected or as required by law. Specific retention periods:

• Active user accounts: Data retained for the duration of your membership or service period
• Closed accounts: Personal data securely deleted within 90 days after account closure, unless legal retention requirements apply
• Financial records: Retained for 7 years as required by Croatian tax law and accounting regulations
• Communication records: Retained for 2 years for quality assurance and dispute resolution purposes
• Marketing consent: Retained until you withdraw consent, then deleted immediately
• Legal claims: Data retained as long as necessary to defend against legal claims or comply with court orders

Once the retention period expires, personal data is securely and permanently deleted or anonymized so that it can no longer be associated with you.

8. Your Rights Under GDPR/AVG

You have the following enforceable rights regarding your personal data. We will respond to your requests within one month without undue delay:

8.1 Right to Access

You can request information about what personal data we hold about you, for which purposes we process it, who we share it with, and how long we retain it. You can also request a copy of your data.

8.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data. We will update your information promptly upon verification.

8.3 Right to Erasure ("Right to Be Forgotten")

You can request deletion of your personal data when:

• The data is no longer necessary for the purposes it was collected
• You withdraw consent and there is no other legal basis for processing
• You object to processing and there are no overriding legitimate grounds
• The data has been unlawfully processed
• Deletion is required to comply with a legal obligation

Note: We may retain certain data if required by law (e.g., financial records for tax purposes) or to defend against legal claims.

8.4 Right to Restriction of Processing

You can request that we limit how we use your data in certain circumstances, such as when you contest the accuracy of the data or object to processing.

8.5 Right to Data Portability

You can receive your personal data in a structured, commonly used, machine-readable format (e.g., CSV, JSON) and transmit it to another service provider. This right applies to data you provided to us based on consent or contract.

8.6 Right to Object

You can object to processing of your data for:

• Direct marketing purposes (we will stop immediately)
• Processing based on legitimate interests (we will stop unless we can demonstrate compelling legitimate grounds)
• Automated decision-making and profiling that significantly affects you

8.7 Right to Withdraw Consent

Where we process your data based on consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

8.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@jobnetwork.online with:

• Your name and email address associated with your account
• A clear description of which right you wish to exercise
• Any relevant details to help us process your request

We may request additional information to verify your identity before processing your request.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data in transit is encrypted using TLS/SSL protocols. Passwords are hashed using industry-standard algorithms.
• Access controls: Personal data is accessible only to authorized personnel who require it to perform their duties
• Secure infrastructure: Data is stored on secure cloud servers with regular backups and disaster recovery procedures
• Regular security assessments: We conduct periodic security reviews and vulnerability assessments
• Staff training: All personnel handling personal data receive training on data protection and security
• Incident response: We have procedures in place to detect, report, and investigate data breaches

While we implement robust security measures, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the fullest extent possible.

10. Data Breach Notification

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach
• Notify affected individuals without undue delay if the breach poses a high risk to their rights
• Provide clear information about the nature of the breach, likely consequences, and measures taken
• Take immediate steps to contain and remedy the breach

11. Cookies and Tracking Technologies

11.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our platform is used.

11.2 Types of Cookies We Use

• Essential cookies: Required for basic platform functionality (e.g., session management, authentication, language preference). These cannot be disabled as they are necessary for the service to function.

We currently do not use analytics, advertising, or third-party tracking cookies. If we introduce non-essential cookies in the future, we will implement a cookie consent banner and update this policy accordingly.

11.3 Managing Cookies

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies (may limit functionality)
• Delete cookies when you close your browser

12. International Data Transfers

Job Network Online operates primarily within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions confirming the third country provides adequate data protection
• Binding corporate rules for transfers within multinational organizations

We ensure all transfers comply with GDPR/AVG requirements to protect your data to the same standard as within the EU.

13. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16 without parental consent, we will take steps to delete that information immediately. If you believe we have collected data from a child, please contact us at support@jobnetwork.online.

14. Automated Decision-Making and Profiling

We may use automated processes to match candidates with job opportunities based on qualifications, experience, and employer requirements. This helps us provide more relevant job recommendations.

You have the right to:

• Request human intervention in automated decisions
• Express your point of view regarding the decision
• Contest the outcome of automated decisions
• Request an explanation of the logic involved in the automated decision

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you via email or through a prominent notice on our platform
• Obtain fresh consent where required by law for new processing purposes

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your data.

16. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR/AVG, you have the right to lodge a complaint with a supervisory authority:

We encourage you to contact us first at support@jobnetwork.online so we can address your concerns directly.

17. Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

We aim to respond to all inquiries within one month. For complex requests, we may extend this period by two additional months and will inform you of the extension and reasons.